Where is Underground from?

Underground is an independent British company, founded in 1981 in Manchester and now based in London.

Where can I buy your products?

Underground products can be bought from our Online Store, and from a network of selected retailers around the world.

Where are Underground Products manufactured?

Underground Products are manufactured by our partner factories here at home  in the United Kingdom and also in selected patner factories in Europe and Asia.

Are Underground Footwear products made from leather?

We recognise that our customers have ethical and lifestyle choices. We only use the best quality materials to produce our footwear and select genuine leather or a sustainable eco-friendly alternative. The material content is detailed alongside each of our footwear products.

How do I know which size to buy?

We have a comprehensive Size Chart on our website that details all the sizes. This provides the size measurements for each of our product ranges. Remember that we can usually exchange the product you have purchased for an alternative size/style, please refer to the Terms & Conditions.

If I want a style or size that is not shown on this website, can I place an order for it?

Yes, we may be able to supply you with styles or sizes that are not shown on the web store. There is also the option to create your own design using the configurator, and we will custom make the footwear for you. If you still cannot find the style or size that you want, then please check with our online support desk – [email protected]

Do you ever restock items that are sold out?

Yes, many of our styles remain within our collection across the seasons and we will re-stock them. If you require a specific style or size that is not showing as available then please check with our online support desk – [email protected]

When I order from the Custom Made/Design Your Own section on the web store, how long will I need to wait for my order to be delivered?

The delivery time for products ordered from our Custom Made section is listed on the product page. The delivery can time can take up to 8-12 weeks in the peak season. Each product from our Custom Made category is produced as a Special Order for you on our production line. Please check with our online support desk if you need more information.

ALL orders placed are charged in sterling (GBP)

Do you Ship worldwide?

We ship to worldwide to most countries. A full list of countries that we ship to are listed on the Shipping/Delivery information page. If your country is not listed then please contact our online support desk – [email protected]

How is my order shipped to me and how long will it take?

All orders are shipped from our UK or International distribution centres. They are shipped through recognised International express couriers including UPS, FedEx and DPD. All orders are tracked and recorded so that we can locate your shipment at any time.

What happens if I don’t like the product that I purchase on-line can I exchange it?

Customers can exchange any purchase for another product or an alternative size so long as the product has not been worn. Please see Terms & Conditions.

How do I cancel or change an order?

Please refer to the Terms and Conditions section and go to “Purchase Order and Acceptance” to make your amendment. We are unable to change the details of your order after it has been dispatched.

Will I receive a refund for the postage if I return my order?

Shipping/Postage costs are not normally refundable.

Can I speak to one of the team at Underground?

Yes, we have a dedicated online support desk. The contact number from our UK customers is: 0203 442 1370

The contact number for our international customers is: + 44 203 442 1370

Is there an email address I can send my enquiry to?

Yes, the email address – [email protected] is dedicated to support for our online customers and operates between 09.30hrs-17.30hrs GMT Monday –  Friday.