Underground is an independent British company, founded in 1981 in Manchester and now based in London.
Underground products can be bought from our Online Store, and from a network of selected retailers around the world.
Underground Products are manufactured by our partner factories here at home in the United Kingdom and also in selected patner factories in Europe and Asia.
We recognise that our customers have ethical and lifestyle choices. We only use the best quality materials to produce our footwear and select genuine leather or a sustainable eco-friendly alternative. The material content is detailed alongside each of our footwear products.
We have a comprehensive Size Chart on our website that details all the sizes. This provides the size measurements for each of our product ranges. Remember that we can usually exchange the product you have purchased for an alternative size/style, please refer to the Terms & Conditions.
Yes, we may be able to supply you with styles or sizes that are not shown on the web store. There is also the option to create your own design using the configurator, and we will custom make the footwear for you. If you still cannot find the style or size that you want, then please check with our online support desk – on***********@un*****************.world
Yes, many of our styles remain within our collection across the seasons and we will re-stock them. If you require a specific style or size that is not showing as available then please check with our online support desk – on***********@un*****************.world
The delivery time for products ordered from our Custom Made section is listed on the product page. The delivery can time can take up to 8-12 weeks in the peak season. Each product from our Custom Made category is produced as a Special Order for you on our production line. Please check with our online support desk if you need more information.
Yes, all transactions are safe and secure as they are processed through an SSL data encrypted payment gateway. We do not store credit card information data on our web site/system.
For your security we operate a Secure Encrypted Payment Processing system and the order checkout requires you to enter the 3 digit security code (CVV or CSC) for Visa or MasterCard which is shown on the REVERSE of your payment card. Amex Cards have 4 digit codes shown on the FRONT of the card.
Additionally we operate the 3D Secure Verified by Visa and MasterCard and Strong Customer Authentication (SCA). This protects your card against unauthorised transactions, giving you complete confidence when shopping online. Your Visa / MasterCard transaction will only be authorised when you enter your personal password on the Verification Page – you can register on the Verification Page to get your 3D Secure password or go online to register direct with your Card Issuer/Bank.
Refer to the Payment Options page: Payment Options
Orders that are shipped to destinations outside of the European Union are NOT charged VAT.
ALL orders placed are charged in sterling (GBP)
We ship to worldwide to most countries. A full list of countries that we ship to are listed on the Shipping/Delivery information page. If your country is not listed then please contact our online support desk – on***********@un*****************.world
All orders are shipped from our UK or International distribution centres. They are shipped through recognised International express couriers including UPS, FedEx and DPD. All orders are tracked and recorded so that we can locate your shipment at any time.
Customers can exchange any purchase for another product or an alternative size so long as the product has not been worn. Please see Terms & Conditions.
Please refer to the Terms and Conditions section and go to “Purchase Order and Acceptance” to make your amendment. We are unable to change the details of your order after it has been dispatched.
Shipping/Postage costs are not normally refundable.
Yes, we have a dedicated online support desk. The contact number from our UK customers is: 0203 442 1370
The contact number for our international customers is: + 44 203 442 1370
Yes, the email address – on***********@un*****************.world is dedicated to support for our online customers and operates between 09.30hrs-17.30hrs GMT Monday – Friday.
From product stock to Worldwide destinations
Including UK, Europe, Australia, Brunei, Canada, Hong Kong, Indonesia, Japan, Macao, Malaysia, Mexico, New Zealand, Phillipines, Singapore, South Korea, Thailand, Taiwan, Vietnam, USA